Our goal is to be your server. Our agreement and policy documents clearly define how we work with our customers. Take a look.
Master Customer Agreement
Our Master Customer Agreement is our standardized contract that articulates in detail how the relationship between ISHIR Web Hosting and our customers works. It provides you with full awareness of what kind of relationship you enter and protects both you and us from any misunderstandings.
» Master Customer Agreement
Service Level Agreement (Exhibit B)
We promise a standard network uptime and facilities guarantee of 100%. This guarantee is part of our "Customer First" philosophy - We Are Your Server. If you experience any downtime, we issue SLA credits back to you. Our Service Level Agreement explains the details.
» Exhibit B
Colocation Hosting Services
This Service Level Agreement ("SLA") shall be effective between ISHIR, Inc. ("ISHIR") and the Customer identified in the Services Agreement to which this SLA is attached. This SLA shall apply to Colocation Hosting Services purchased by the Customer that are listed in the Agreement and specified in Exhibit A to the Master Customer Agreement.
» Colocation Hosting Services