Policies

Internet Connectivity Acceptable Use

By and between ISHIR Web Hosting the Web Hosting provider and the Web Hosting customer, who will be referred to in this document as "Customer". The parties agree to the following, which shall apply during the term of this Agreement:

1.0 Use of Services

1.01. The Customer agrees to use ISHIR Web Hosting 's services only for lawful purposes, in compliance with all applicable laws.

Specific Activities that are prohibited include, but are not limited to:
  • Threatening harm to persons or property or otherwise harassing behavior.
  • Violating U.S. export control laws for software or technical information.
  • Fraudulently representing products/services using your account.
  • Facilitating, aiding, or encouraging any of the above activities.

Additional Activities are prohibited that appear in further sections of these guidelines, including section 2.0 Use of Material and 3.0 System Security.

1.02. ISHIR Web Hosting reserves the right to investigate suspected violations of these Guidelines. When ISHIR Web Hosting becomes aware of possible violations, ISHIR Web Hosting may initiate an investigation which may include gathering information from the Customer or Customers involved and the complaining party. During an investigation, ISHIR Web Hosting may block access at the router level to customer's equipment involved. If ISHIR Web Hosting believes, in its sole discretion, that a violation of these Guidelines has occurred, it may take responsive action. Such action may include, but is not limited to, temporary or permanent blocking of access to customer's equipment, and the suspension or termination of the customer's service. ISHIR Web Hosting, in its sole discretion, will determine what action will be taken in response to a violation on a caseby- case basis. Violations of these Guidelines could also subject the Customer to criminal or civil liability.

1.03. The Customer of record is responsible for all use of the services and co- location space, with or without the knowledge or consent of the Customer.

2.0 Use of Material


2.01. Materials in the public domain (e.g., images, text, and programs) may be downloaded or uploaded using ISHIR Web Hosting services. Customers may also re-distribute materials in the public domain. The Customer assumes all risks regarding the determination of whether the material is in the public domain.

2.02. The Customer is prohibited from storing, distributing or transmitting any unlawful material through ISHIR Web Hosting services. Examples of unlawful material include but are not limited to direct threats of physical harm, child pornography, and copyrighted, trademarked and other proprietary material used without proper authorization. The Customer may not post, upload or otherwise distribute copyrighted material on ISHIR Web Hosting 's servers without the consent of the copyright holder. The storage, distribution, or transmission of unlawful materials could subject the Customer to criminal as well as civil liability, in addition to the actions outlined in 1.02 above.

2.03. The Customer may not store or distribute certain other types of material. Examples of prohibited material include, but are not limited to, programs containing viruses or Trojan horses and tools to compromise the security of other sites, tools used to collect email addresses for use in sending bulk email, or tools used to send bulk mail.

2.04. Each ISHIR Web Hosting customer account receives a six digit access and billing account number and a default account password. The Customer is responsible for changing his or her passw ord when the account is activated through Customer Service and have the password changed regularly. This password allows access to the Customer w eb page and is also used for the Customer to reboot equipment if Power Cycle services are included in their service.

2.05. A remote access password is requested as a condition for receiving service via the ISHIR Web Hosting 24x7 Technical Support number or emergency page to authenticate the caller. The customer may sign a waiver to decline the use of a remote access password and assume all risks, losses and liability that may arise by electing to receive these services without a remote access password. If there is no password or signed waiver from the customer, ISHIR Web Hosting Technical support will be unable to respond to the customer request.

2.06. Each ISHIR Web Hosting Customer is responsible for the equipment security of his or her password. Generally, secure passwords are between 6 and 8 characters long, contain letters of mixed case and non-letter characters, and cannot be found in whole or in part, in normal or reverse order, in any dictionary of words or names in any language. The Customer is responsible for changing his or her equipment password regularly.

2.07. ISHIR Web Hosting staff may monitor the security of Customer passwords at any time. A Customer with an insecure password may be directed to change the password to one which complies with the above rules. Customers who repeatedly choose insecure passwords may be assigned a password by ISHIR Web Hosting .

3.0 System Security

3.01. The Customer is prohibited from utilizing ISHIR Web Hosting services to compromise the security or tamper with system resources or accounts on computers at ISHIR Web Hosting or at any other site. Use or distribution of tools des igned for compromising security is prohibited. Examples of these tools include but are not limited to password guessing programs, cracking tools or network probing tools.

3.02. ISHIR Web Hosting reserves the right to release the contact information of Customers involved in violations of system security to system administrators at other sites, in order to assist them in resolving security incidents. ISHIR Web Hosting will also fully cooperate with law enforcement authorities in investigating suspected lawbreakers.

4.0 Usenet News Use


4.01. ISHIR Web Hosting may investigate complaints regarding posts of inappropriate material to Usenet by Customers and may, in its sole discretion, take action based on the rules below. Criteria for determining whether a post is inappropriate include, but are not limited to, the written charter/FAQ of the newsgroup(s) in question, the established Usenet conventions outlined below, the system resources consumed by the posting, and applicable laws.

4.02. Usenet news articles posted using ISHIR Web Hosting services must comply with the written charter/FAQ of the newsgroup to which they are posted. If a newsgroup does not have a charter or FAQ, its title may be considered sufficient to determine the general topic of the newsgroup. ISHIR Web Hosting Customers are responsible for determining the rules of a newsgroup before posting to it.


4.03. Established Usenet conventions ("Netiquette") prohibit advertising in most Usenet newsgroups. ISHIR Web Hosting Customers may post advertisements only in those newsgroups which specifically permit them in the charter or FAQ. Some newsgroups may permit "classified ads" for single transactions between private individuals, but not commercial advertisements. ISHIR Web Hosting Customers are responsible for determining whether or not a newsgroup permits advertisements before posting.

4.04. Netiquette prohibits certain types of posts in most Usenet newsgroups. Types of prohibited posts include chain letters, pyramid schemes, encoded binary files, job offers or listings, and personal ads. ISHIR Web Hosting Customers may post these types of message only in newsgroups which specifically permit them in the charter or FAQ (if any). ISHIR Web Hosting Customers are responsible for determining whether or not a newsgroup permits a type of message before posting.

4.05. ISHIR Web Hosting Customers may not alter the headers of posts to Usenet to conceal their email address or to prevent Customers from responding to posts.

4.06. Only the poster of a Usenet article or ISHIR Web Hosting has the right to cancel the article. ISHIR Web Hosting Customers may not use ISHIR Web Hosting resources to cancel articles which they did not post. The sole exception to this rule is for moderators of formally moderated newsgroups; the moderator of a newsgroup may cancel any articles in a newsgroup he or she is moderating.

4.07. ISHIR Web Hosting Customers may not attempt to "flood" or disrupt Usenet newsgroups. Disruption is defined as posting a large number of messages to a newsgroup, which contain no substantive content, to the extent that normal discussion in the group is significantly hindered. Examples of disruptive activities include, but are not limited to, posting multiple messages with no text in the body, or posting many follow -ups to messages with no new text.

5.0 Email, Bulk Email, Mailing Lists


5.01. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through ISHIR Web Hosting servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on ISHIR Web Hosting servers, is prohibited. ISHIR Web Hosting accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

5.02. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by ISHIR Web Hosting customers must be Confirmed Opt-in. The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any ISHIR Web Hosting hosted domain, or referencing any ISHIR Web Hosting account, is prohibited.

5.03. ISHIR Web Hosting customers may not send email in any way that may be illegal. ISHIR Web Hosting recognizes that email is an informal medium; however, customers must refrain from sending email to a user after receiving a request to stop.

5.04. ISHIR Web Hosting customers may not send, propagate, or reply to mailbombs. Mailbombing is defined as either emailing copies of a single message to many customers, or sending large or multiple files or messages to a single user with malicious intent.

5.05. ISHIR Web Hosting customers may not alter the headers of email messages to conceal their email address or to prevent customers from responding to messages.

5.06. If ISHIR Web Hosting finds a violation of the above Bulk Email policy, it has the right to block access to the customer's equipment at the router level or immediately suspend that customer's account without prior notice or warning.

5.07. ISHIR Web Hosting will investigate complaints regarding email and may, in its sole discretion, take action based on the rules below. If an email message is found to violate one of the policies listed, or to contain unlawful material, as described in 2.02 and 2.03 above, ISHIR Web Hosting may take action as outlined in 1.02 above.

5.08. If you desire to send bulk emails to a Confirmed Opt-in mailing list of any type, please call ISHIR Web Hosting at 1-503-972-4014 or 1-866-678-7955 ext. 4014 for information on our Email Direct Marketing service that will ensure compliance with the national "Can Spam" act.

6.0 World Wide Web use


6.01. ISHIR Web Hosting will investigate complaints regarding inappropriate material on Web pages transmitted using ISHIR Web Hosting services, in its sole discretion, require that the material be removed or take action as outlined in 1.02 above.


7.0 DSL Use


7.01. i. DSL (Digital Subscriber Line) service is defined as an always on, always ready Internet Connection. Service may not be available in all areas. Actual downstream and upstream throughput speeds will vary. The downstream and upstream access speed or sync rate is measured between network interface device at customer's location and the DSL-equipped Central Office or Remote Terminal. The actual speed achieved will depend on several factors, including line conditions and loop length.

7.02. ISHIR Web Hosting reserves the right to temporarily limit Customer’s bandwidth as necessary in order to regulate available bandwidth.

7.03. Servers on Customer DSL accounts are allowed. However, ISHIR Web Hosting reserves the right to limit or block access to Customers who overuse bandwidth.


If you do not agree to be bound by these Acceptable Use Guidelines, please notify ISHIR Web Hosting Customer Service by using Contact Us form located here so that we may initiate a closure of your account.


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